Privacy Policy

Effective Date: March 1, 2026

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

TLC ROOFING LLC (“we,” “us,” or “our”), does not sell, share, rent, or disclose consumer opt-in information, including phone numbers or SMS consent records, to affiliates or third parties for marketing or promotional purposes.

All SMS opt-in data is used solely for direct, one-to-one communication related to real estate services requested by the consumer and is kept strictly confidential.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide, including:

Full name

Email address

Phone number

Property address or location details (when applicable)

Information related to roofing quotes on your property

Communication preferences and opt-in consent records (including timestamps)

Non-Personal Information

We may automatically collect:

IP address

Browser type and device information

Pages visited and interaction data

Cookies and similar tracking technologies

Communication Records

Contact form submissions

Appointment requests

SMS, email, and call history related to your inquiry

2. How We Use Your Information

We use your information to:

Respond to roofing inquiries

Schedule consultations and appointments

Provide updates related to properties or transactions you requested

Communicate via SMS, email, or phone based on your consent

Maintain legally required records of communication consent

Improve website functionality and user experience

3. SMS Messaging & Compliance

By opting into SMS communications, you agree to receive text messages from TLC ROOFING LLC related to:

Appointment confirmations and reminders

Responses to property inquiries

Transaction-related updates

Customer support communications

Opt-In & Consent

SMS messages are sent only after explicit opt-in

Consent is collected through website forms with a dedicated, unchecked SMS consent checkbox

Timestamped opt-in records are securely stored

Opt-Out

Reply STOP at any time to unsubscribe

You will receive a confirmation message

No further messages will be sent unless you re-opt in

Help

Reply HELP for assistance, or contact us via email at [email protected]

Message & Carrier Disclosure

Message frequency varies based on your interaction

Message and data rates may apply

Carriers are not liable for delayed or undelivered messages

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent records are excluded from any data-sharing arrangements. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Information Sharing & Disclosure

We do not sell or trade personal information.

We may share information only with:

Technology service providers (CRM, SMS delivery, email platforms) solely to deliver requested services Legal authorities when required by law.

All SMS consent data is excluded from any third-party sharing beyond message delivery providers.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards, including:

Secure CRM access controls

Encrypted data transmission

Restricted internal access to personal data

Ongoing compliance monitoring

6. Cookies & Tracking Technologies

Cookies may be used to:

Analyze website traffic

Improve functionality

Enhance user experience

You may disable cookies through your browser settings.

7. Your Rights & Choices

You may:

Request access to or deletion of your personal data

Withdraw communication consent at any time

Opt out of email or SMS communications

Requests can be made by contacting us using the information below.

8. Third-Party Links

Our website may link to third-party websites. We are not responsible for their privacy practices.

9. Changes to This Policy

We may update this policy periodically. The most current version will always be available on this page.

10. Contact Information

TLC ROOFING LLC

Website: https://tlcroofs.com

Email: [email protected]

Phone: +1 413-408-5207